Who we are

Suggested text: Our website address is: https://secrets-files.com.

Privacy Policy and Purchase Terms

1. Privacy and Data Protection

• All information provided by customers (name, email, payment details) is used exclusively for order processing and customer support.

• Data is not shared, sold, or transferred to third parties, except when required by law.

• We use secure methods for transactions and data storage, ensuring the protection of customer information.

2. Digital Products

• The products available on this website are digital and delivered via download after payment confirmation.

• Since they are digital files, no physical shipping is involved.

3. Refund and Exchange Policy

• The seller does not issue refunds under any circumstances.

• If the customer purchases a product by mistake or if the project does not work correctly, the customer may request an exchange for another product of equal or equivalent value.

• The request must be made within 2 (two) calendar days after the purchase confirmation.

• Once the issue is reviewed, the support team will contact the customer to arrange the replacement.

4. Customer Responsibility

• The customer is responsible for verifying, before purchasing, whether the product meets their needs.

• It is recommended to carefully read the description, requirements, and compatibility of each project.

5. Customer Support

• Support is provided exclusively through the official channels of the website.

• Response time: up to 48 business hours.

6. Changes to this Policy

• This Privacy Policy and Purchase Terms may be updated at any time without prior notice.

• Customers are encouraged to review this page periodically to stay informed about any updates.